HR Templates | Sample Interview Questions
Cabin Crew Interview Questions and Answers
Use this list of Cabin Crew interview questions and answers to gain better insight into your candidates, and make better hiring decisions.
Cabin Crew overview
When interviewing for a Cabin Crew position, it's important to assess candidates' customer service skills, ability to handle emergencies, teamwork, and adaptability. A fun and engaging approach can help reveal their true personality and suitability for the role.
Sample Interview Questions
What made you want to become a cabin crew member? ️
Purpose: To understand the candidate's motivation and passion for the role.
Sample answer
“I've always loved traveling and meeting new people. Being a cabin crew member allows me to combine both passions while ensuring passengers have a great experience!
How would you handle a passenger who is afraid of flying?
Purpose: To gauge the candidate's empathy and customer service skills.
Sample answer
“I would calmly reassure them, offer some comforting words, and provide distractions like magazines or music to help ease their anxiety.
️ What's your favorite in-flight meal to serve and why?
Purpose: To see if the candidate has a positive attitude towards their duties.
Sample answer
“I love serving the special meals because they often come with a personal story or dietary need, and it feels great to make someone's flight more comfortable.
Can you share a time when you went above and beyond for a passenger?
Purpose: To assess the candidate's dedication and willingness to exceed expectations.
Sample answer
“Once, I helped a passenger who was celebrating their birthday by organizing a small surprise with the crew. It made their day and was a memorable experience for everyone!
How do you stay organized during a busy flight?
Purpose: To evaluate the candidate's organizational skills and ability to multitask.
Sample answer
“I use a checklist and prioritize tasks based on urgency. Staying calm and focused helps me manage my time effectively.
How do you handle working with a diverse team?
Purpose: To understand the candidate's teamwork and adaptability.
Sample answer
“I embrace diversity and enjoy learning from my colleagues' different backgrounds. It makes the job more enriching and helps us provide better service to passengers.
What would you do in case of an emergency on board?
Purpose: To assess the candidate's ability to stay calm and act quickly in emergencies.
Sample answer
“I would follow the safety protocols, keep passengers calm, and ensure everyone is aware of the emergency procedures. Safety is always the top priority.
How do you ensure passengers have a positive experience from takeoff to landing?
Purpose: To gauge the candidate's customer service philosophy.
Sample answer
“I greet passengers with a smile, attend to their needs promptly, and ensure they feel comfortable and valued throughout the flight.
What's the most interesting item you've seen in a passenger's carry-on? ️ ️
Purpose: To see if the candidate has a sense of humor and curiosity.
Sample answer
“Once, a passenger had a miniature bonsai tree in their carry-on. It was a unique and delightful surprise!
How do you handle jet lag and long hours?
Purpose: To understand the candidate's ability to manage the physical demands of the job.
Sample answer
“I stay hydrated, maintain a healthy diet, and try to get as much rest as possible. I also use downtime to relax and recharge.
🚨 Red Flags
Look out for these red flags when interviewing candidates for this role:
- Lack of enthusiasm for customer service
- Inability to stay calm under pressure
- Poor communication skills
- Negative attitude towards teamwork
- Inflexibility with work hours and travel