Pharmacy Technician Interview Questions and Answers

Sample Interview Questions

• Can you tell me about a time you had to handle a tricky prescription? How did you manage it?

  Purpose: To gauge problem-solving skills and ability to handle complex situations.

  Sample answer

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  Once, I had a prescription with conflicting medications. I double-checked with the pharmacist and contacted the prescribing doctor to clarify. It was a team effort to ensure patient safety.

• How do you stay organized when managing multiple prescriptions at once?

  Purpose: To assess organizational skills and multitasking abilities.

  Sample answer

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  I use a combination of checklists and prioritization. I always double-check my work and ensure each prescription is filled accurately before moving on to the next.

• ‍ ️ How do you handle a customer who is upset about a prescription delay?

  Purpose: To evaluate customer service skills and ability to handle difficult situations.

  Sample answer

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  I would listen to their concerns, apologize for the delay, and explain the reason. Then, I would expedite their order and offer a discount or coupon as a goodwill gesture.

• What steps do you take to ensure accuracy when filling a prescription?

  Purpose: To understand the candidate's attention to detail and commitment to accuracy.

  Sample answer

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  I follow a strict protocol: verify the prescription, check for drug interactions, measure the correct dosage, and double-check everything before handing it over to the pharmacist for a final review.

• ️‍ ️ How do you keep up with the latest pharmaceutical developments and regulations?

  Purpose: To assess commitment to continuous learning and staying updated.

  Sample answer

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  I regularly attend workshops, read industry journals, and participate in online courses to stay informed about the latest developments and regulations.

• Can you describe a time when you had to work as part of a team to solve a problem?

  Purpose: To evaluate teamwork and collaboration skills.

  Sample answer

  “

  We once had a system outage, and the team had to manually process prescriptions. We divided tasks, communicated effectively, and managed to keep everything running smoothly until the system was restored.

• How do you ensure a clean and safe work environment in the pharmacy?

  Purpose: To understand the candidate's commitment to hygiene and safety standards.

  Sample answer

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  I follow a strict cleaning schedule, regularly sanitize surfaces, and ensure all medications are stored properly. Safety is always a top priority.

• How do you handle phone inquiries from patients or doctors? ️

  Purpose: To assess communication skills and professionalism.

  Sample answer

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  I answer calls promptly, listen carefully, and provide clear and accurate information. If I don't know the answer, I make sure to find out and follow up as soon as possible.

• How do you manage inventory and ensure that medications are always in stock?

  Purpose: To evaluate inventory management skills.

  Sample answer

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  I regularly check stock levels, place orders in advance, and use inventory management software to track and predict needs. This helps prevent shortages and ensures we always have what patients need.

• What do you enjoy most about being a Pharmacy Technician?

  Purpose: To understand the candidate's passion and motivation for the role.

  Sample answer

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  I love helping people and making a difference in their health. It's rewarding to know that my work contributes to their well-being and that I can provide support and care when they need it most.